Home FAQ

Frequently Asked

Elasta QP product development specialists and award-winning stylist professionals join forces to research and develop exceptional conditioning and high-performance hair care for our global consumers. Here are the top 15 most frequently asked questions about relaxer maintenance, daily hair care and styling.

General Hair Care FAQ

1. How often should I shampoo?
It is recommended that the hair should be shampooed at least once a week, to help remove residual styling products and normal dead skin cells. Your hair may need more frequent shampooing if you’re participating in activities like aerobics, swimming and other outdoor exercise that cause perspiration, pollen, dirt to enter the follicles. However, be cautious not to shampoo too often, or use “hard water” with high mineral levels, because you could strip hair of natural oils, which can cause hair and scalp dryness.

2. Does the shampoo I use really make a difference?
There are thousands of shampoos on the market for different hair types, textures and styling needs, such as shampoos for dry hair, color-treated hair and ones that neutralize chemical treatments. Concerning a general shampoo, find one that will gently cleanse and condition without stripping the hair of vital nutrients.

3. How often should I “deep condition”?
Deep condition at least once a month. Gently shampoo your hair and apply your deep conditioner from roots to ends. Leave on for 15-20 minutes under a thin plastic or thermal “heat cap” to allow the solution to penetrate the hair shaft. Rinse well and style as desired.

4. Why is deep conditioning important?
Deep conditioning provides intense strengthening and hydration, as well as helps to restore natural oils and eliminate dry, brittle hair. Deep conditioning can also enhance your hair’s luster (sheen) and body.

5. How do I determine my own “hair type”?
We suggest consulting a professional stylist to determine your texture and pattern. Your stylist will examine individual hair strands to test strength, elasticity and health. Your hair will most likely be examined while wet and dry, which is the best way to evaluate how your hair will react to physical manipulation and various treatments. Hair strands have varying thickness, and natural kinky, curly and wavy patterns are typically designated by fine, medium, or course textures.

6. How do I determine the right hair care system for my hair?
Observe how your hair responds to the products and styling tools you currently use. Does your hair have body, shine, softness and strength? Most consumers have specific issues that are useful in determining which products to use. Is your hair dry or damaged? Do you need more body and volume? Are you relaxed? Are you natural? Use these identifying factors to choose the best line.

7. How can I get my hair to grow?
There are usually both internal and external factors that impact normal hair growth, like hormonal changes, genetic predisposition, excessive heat styling, over-processing and certain types of medication. The hair is always growing but with breakage and split ends, normal growth isn’t noticeable. Your primary objective should be to prevent hair breakage. Use products to increase “slippage” and detangling. Minimize heat styling when possible, and don’t pull or stretch wet hair, which is more prone to “pop”. Well-conditioned hair is more elastic and experiences less damage when detangling.

8. What can I do for my dry hair & scalp?
Dry hair and scalp is typically a response to your diet, water intake, climate and general health condition. Here are a few tips: Avoid using products that clog pores and inhibit natural sebum secreted down your hair shaft. Use a light daily moisturizer or leave-in conditioner. Wrap your hair at night with a satin scarf or sleep on a satin pillowcase to allow hair to freely move and breathe without friction. Lastly, avoid using sponge rollers that will dry out the hair. Try using our Elasta QP Olive Oil & Mango Butter for intense moisturize for all hair types.

9. I’m going through menopause, what can I do for my dry hair & scalp?
Menopause can cause abnormal hair thinning and shedding. Hormones play a major role in the health of our hair and scalp. A vitamin and mineral enriched diet, increased circulation and daily water intake will help.

10. Can the medication I take affect my hair?
Yes, medications can have an impact on your hair texture and how it responds to hair products. Please consult with your doctor.

11. Can shampooing with very hot water damage my hair?
Yes, because it can physically remove natural oils deep in the hair shaft and irritate your scalp. Warm water is best when shampooing, and use slightly cooler water for your final rinse.

12. Can I condition my hair too much?
Yes, the hair can be overly conditioned and lead to limp and lifeless hair. Over-conditioning can weigh the hair down by coating the surface of the hair. This can impede proper styling and the impact the hair’s ability “hold a curl”. Select quality, light-weight products that don’t clog pores or accumulate build-up on the hair shaft.

13. Is it okay to go between straight hair styles and “natural” hair styles frequently?
If you’re going to heat-style your naturally kinky, curly or wavy hair, try to do it in two week intervals. Wear it straight for one week, then wear it natural the next week to give it a rest. Make sure that you’re conditioning on a regular basis to avoid damage and avoid flat-ironing, pressing or curling your hair every day when it’s straight. Also, get your ends clipped every 6 – 8 weeks.

14. I swim a lot for exercise. What can I do about the chlorine?
Chlorine can remove needed proteins (building blocks) from the hair. Always shampoo and condition after swimming and use a conditioning leave-in for added hydration.

15. I use well water at home. Is hard water damaging and does it affect the overall condition of hair and scalp?
Most quality hair care products include ingredients that counteract high harsh mineral deposits from water. However, hard water may interfere with the color signal feature during the relaxer neutralization process. If relaxer crème was rinsed well from the hair, and hair was shampooed over 3 times and shampoo foam still had a pinkish color, high mineral content in the water, may be the culprit.